About Chariclo

Our Company

We are a small company located in Ballarat, Australia. Our aim is to provide products and services to the general public, as well as those involved with the CHIRON HEALING® method of healing. Our products are suitable for anyone to use, and we supply to individuals, wholesalers, practitioners, teachers and students internationally.

All information about CHIRON HEALING® and the ESSENCES OF THE ANCIENT CIVILIZATIONS® has been channelled by the late Jan Thomas via her Spirit Guide, the Master Chiron, who was king of the centaurs in Greek and Roman mythology. We have chosen our company name - Chariclo - to honour Master Chiron's wife who spent her life in support and service of his great principles, philosophies and techniques, and spiritually and physically nurtured both Chiron and his students.

Our Products

Our products are unique in the marketplace.

They are of the highest quality possible and only pure and natural ingredients are used in our oils and essences. We avoid the use of potentially harmful components and use recycled materials wherever possible.

All personnel involved with production are spiritually aware, and we take care to ensure they align to their particular tasks. We do our best to maintain a gentle and harmonious atmosphere around our products and take precautions to eliminate negative energies which may influence them. All of our items are clothed in a White Light protection before leaving our premises. We believe this ensures the spiritual integrity of each and every product.

Our Books

Our range of publications is small – but useful! Designed to inform, educate and support the general public as well as Chiron Healing® students, teachers and practitioners, we add to our booklist whenever we can. We keep our book prices as low cost as possible to make them more accessible to our customers.

(Please note that CHIRON HEALING® technique manuals are only made available to those attending seminars conducted by an accredited teacher. See our Links page for Seminars and Teachers.)

Our Return / Refund Policy

You must notify us within seven (7) days of receipt of goods if there is any inaccuracy or defective item. You may return any inaccurate, defective or damaged item within fourteen (14) days of delivery for credit, refund or replacement. If the fault is ours, we also cover return postage costs. Uninsured Item(s) damaged in transit are not our responsibility and you must contact Australia Post on 13 18 18 or www.auspost.com to make a claim.

Our Privacy Policy

Your privacy and the protection of your personal information is important to us. We will never sell, lease, or rent your confidential information, and we take steps to ensure that any information you provide to us remains secure.

Collecting Personal Information
We do not collect personal information without your knowledge. Sometimes we ask you to provide personal information while online, for instance , you may want to send an e-mail, make a suggestion, share a thought or concern or respond to a questionnaire. You may also request information to be sent to you directly. In these cases we may require more information than your name and address details. We may ask you for more than your basic information in order to improve the services on our website, and to improve our products and services to you. When you provide additional information, you acknowledge that you consent to our use of such information to better serve you and others coming to our site. You may be assured that your name and address will never be shared with any third party without your explicit consent.


Using and Passing On Information About You
We use the information you supply to us for the following purposes:
1. For sales and marketing purposes
2. For product development
3. To improve our online services to you.

You should be aware that we may pass your information on to a third party to fulfil your request for information, seminar details and the like. We will ensure that any third party we pass your information on to has a privacy policy similar to ours.


Links
This web site may contain links to other sites. We are not responsible for the privacy practices of other web sites. We encourage you to read the privacy statements of every web site that collects personal information. This privacy statement applies solely to information collected by this web site.


Access to Personal Information
Your personal information is handled in accordance with Australian privacy legislation. The information we hold about you is yours to access and to correct. Please contact us immediately you become aware that any information we have about you is incorrect. Unless there are exceptional circumstances, we will provide you with copies of our current records about you. Please write to Chariclo Pty Ltd Privacy Officer, 1002 Lydiard Street North, Ballarat, Victoria 3350, and allow fourteen (14) working days for us to forward it to you.


Safety and Security
We take great care with the information we hold about you. We ensure your details are securely protected. We also aim to make sure that the personal information we collect, use and/or store is accurate, complete and up to date.


Online security
Our website uses encryption techniques to enhance your privacy and security on the internet. When placing an order and sending payment, you will be providing details within the secure area of our website. The appearance of a padlock icon at the bottom of your screen affirms you are in our secure area.

Direct marketing offers and information
Occasionally the details you give us may be used to inform you about special offers, and to update you on new products and services or changes to our website. You may at any time choose not to receive these communications by sending us an e-mail to


Changes and Updates
Chariclo Pty. Ltd. reserves the right to make changes to this privacy policy at any time and requests that you review this policy for updates.

Comments or Complaints About Your Privacy
We endeavour to maintain the highest standards of performance and we welcome your comments. If you are dissatisfied with any of our information handling procedures, or you have a complaint about the handling of your personal information, please contact us at: Chariclo Pty Ltd, 1002 Lydiard Street North, Ballarat, Victoria   3350.   If you are not satisfied with our response or you would like to know more about your privacy rights, you may contact the Australian Privacy Commissioner by calling the Privacy Hotline on 1300 363 992 or visiting their website at
www.privacy.gov.au